Frequently Asked Questions
Everything you need to know about shopping with Vintage Charm.
How do you ensure the authenticity of your vintage pieces?
Every item at Vintage Charm undergoes a rigorous multi-point inspection by our in-house experts to verify its era, fabric composition, and brand authenticity before it is listed.
What is your return policy for pre-loved items?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition with all Vintage Charm security tags intact to be eligible for a full refund.
How do I determine my size in vintage clothing?
Vintage sizing often differs from modern standards. We provide exact measurements in inches for every garment. We recommend comparing these measurements to a similar item you already own for the best fit.
Do you offer international shipping?
Yes, we ship our curated collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.
How should I care for my vintage garments?
To preserve the quality of your unique finds, we recommend professional dry cleaning or gentle hand washing for most items. Specific care instructions are included on the product page and in your package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.